Thanks for your post and welcome to the Community. It's really great having you on board with us here and even better that you are wanting to take us with you when you move.
The link Mike has posted above will check you can get services in your new area and also give a link for the chat service. As it stands I can't see anything on your account to suggest you've spoken with us yet.
If you click on the link posted above, this should get things sorted for you.
The Moving House chat isn't available 24/7, usually only during normal working hours. It's available as I type this, screenshot below., via the link Mike posted after you input your post code and select the house number
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali