Moved house, transferred account, account closed by Virgin
Recently moved house and informed Virgin of the move. Took all hardware from old address to new address and everything worked fine for over a month. I recently received a letter informing me that a customer had requested a Virgin account at the old address and that my account would be cancelled. I have been unable to get in touch with Virgin to sort this out, and my service has now been cancelled. Again, impossible to get in touch with Virgin (over 11 hours in one online chat session and over an hour in another chat session).