Menu
Reply
Highlighted
  • 3
  • 0
  • 0
Joining in
287 Views
Message 1 of 5
Flag for a moderator

Move cable entry point across room

Hi, I want to move my TV and broadband across the lounge to the opposite wall. 
Is this something I am allowed to do myself with an extension cable or do I have to get a Virgin engineer to move it?

0 Kudos
Reply
Highlighted
  • 30.84K
  • 1.56K
  • 5.37K
Very Insightful Person
Very Insightful Person
276 Views
Message 2 of 5
Flag for a moderator
Helpful Answer

Re: Move cable entry point across room

you are not allowed to modify the coax. You will need VM to do this at a cost of £99

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Highlighted
  • 14.53K
  • 606
  • 1.4K
Alessandro Volta
276 Views
Message 3 of 5
Flag for a moderator
Helpful Answer

Re: Move cable entry point across room


@Humpherslauten wrote:

Is this something I am allowed to do myself with an extension cable or do I have to get a Virgin engineer to move it?


nope VM will do it for £99

 

---------------------------------------------------------------
Highlighted
  • 15.64K
  • 1.76K
  • 3.62K
Very Insightful Person
Very Insightful Person
249 Views
Message 4 of 5
Flag for a moderator
Helpful Answer

Re: Move cable entry point across room

The coax forms part of the local network, so any DIY alterations to it can affect your neighbours connections as well as your own, for which you would be liable should a problem arise.

VM charges £99 for non fault callouts. This includes extending the cable & signal level adjustment in the street cabinet to compensate for the longer cable run.

Virgin BB TV Landline. Freeview/Freesat HD, Virgin Mobile, Tesco Mobile. Cable customer since 1993

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Highlighted
  • 3
  • 0
  • 0
Joining in
191 Views
Message 5 of 5
Flag for a moderator

Re: Move cable entry point across room

Thanks everyone. 

How do I book an engineer to do this? I can’t find a phone number for this. 

Can anyone help please?

0 Kudos
Reply