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staceycoxall
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Missing delivery?

Hi, I was offered the Hub 4 free upgrade and it was meant to be delivery yesterday. I received an email last week telling me that the date was put back to today, Tuesday 31 August. I had a text message yesterday saying that "we'll be in touch tomorrow with your 2 hour slot". My dad has stayed home all day awaiting this delivery for nothing to turn up - not the first time we've had a Yodel delivery without getting the 2 hour text message. Have had no communication from Yodel or Virgin Media regards to what's happening with the delivery. 

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staceycoxall
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Re: Missing delivery?

...and if like magic I have now received an email from Yodel with a tracking number. Looks like it will arrive tomorrow. Fingers crossed.

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Zoie_P
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Re: Missing delivery?

Hi Staceycoxall, 

Thank you for your post, glad to hear you received a tracking number, I have managed to locater your account and can see your quick start was activated. If you have any other issues please let us know 

Zoie

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