on 04-01-2022 15:58
My partner and I live separately and we both have Virgin Fibre packages. We are soon going to be moving in together at a new address.
What is the best way for us to move/ merge accounts to this new address? Is it possible?
Thanks,
Kenny
on 04-01-2022 16:28
04-01-2022 23:28 - edited 04-01-2022 23:29
Hi Kenny
@Roger_Gooner is correct, you would need to cancel one of the accounts, and normally pay an early termination fee if still in contract.
However, there is good news and bad news.
Virgin are increasing their prices from 1st March.
If you are still in contract with either account and your price increases then you can cancel within 30 days of receiving the price increase notification from Virgin without any early termination fees.
https://www.virginmedia.com/help/PriceChange2022/Broadband
Have you already checked if you can receive Virgin at the new property?
https://www.virginmedia.com/join/availability
Hopefully a new connection at the new property will be straightforward, although sometimes there are delays due to planning permission etc if VM need to do any extra construction work. IS anybody living there at present, and if so they have Virgin?
It might be an idea to cancel both accounts if able to do so without early termination fees due to the price rises, and then sign up as a new customer at the new property, so you receive the new customer discount, otherwise go through Retentions (thinking of leaving) and try to negotiate a new deal.
on 05-01-2022 14:12
on 07-01-2022 14:23
Hey @kennyclapham,
Welcome to the community and thanks for taking the time to post here on the forums.
The community members @Roger_Gooner and @newapollo have covered all the bases here with their posts, there is nothing else that I can add to that.
Have you been able to speak to the team to get this arranged since you last posted?
Regards,
Steven_L
on 10-01-2022 14:23
Thankyou all for the replies! I'm waiting on the letter or email with details of the price increase, hopefully that will arrive soon 🙂
I've talked to a CSA who confirmed the early termination fee.
Thanks,
Kenny
on 10-01-2022 14:55
you could terminate both accounts and start again at the new address - that may not give you a new customer deal as you would be a returning customer - you would need to check that as the address would be different but name and payment details may not be
but you might find a new deal woud be cheaper than either of the deals you have now - a chat with retentions might add some detail
dial 150 or 0345 454 1111 and follow the prompts to - 'thinking of leaving us' - dont worry about that they do much more - open 8am -10pm 7 days a week - should take you to a UK call centre