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CWhitton
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Loss of service

Builders have severed the Virgin cable in our front garden. I have been holding on the help line for several hours. Can someone help me please?

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MikeRobbo
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Alessandro Volta
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Re: Loss of service

You can either phone in (08:00 is the best time) or wait on here for a few days (6 to 7 days average) until one of the VM Forum Staff comes along.

If you wait on here Do Not bump the thread it will put it further down the VM 'to do list'.


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BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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Lee_R
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Re: Loss of service

Hi CWhitton, thanks for reaching out and welcome to our community.

Sorry to hear your cable has been severed.  I would like to take a closer look at this on your behalf.  To enable me to do so, I am going to send you a private message.  Please look out for the purple envelope in the top right of your screen.  

Regards


Lee_R

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