Virgin Media Community

[QuickCloud19]

Hi All,

I've just moved into my new home and after finally getting my head around how the previous owner set up the fibre box and inputs into the house I've found that I now need a longer Isolator cable for the Superhub & 360 TV Box from where it's coming in through the wall. 

How do I go about getting my hands on a longer isolator cable, around 10m long?

Cheers!

[Adduxi]

You can't.  It's a £99 call out for non fault cable extension work.

[Z92]

If this was a quickstart you could ring up and complain that the existing cable isn't in a suitable place and they MAY send an engineer to 'fix' it. You might be charged a manned installation fee (£35) instead of the non-fault call out fee (£99), but they'll put the cable wherever you want it, move the interior socket and ensure all signal strengths are good before leaving.