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Long Wait for QuickStart Install Pack

marky220
Joining in

on ‎12-04-2023 16:27

Hi.

Was supposed to receive the QuickStart install pack this Saturday.
But have just received an email stating that the delivery have now been changed to 09/05/2023.
It's too long to wait for a month for the install pack.

Is there anyway to have the delivery expedited?

Many thanks in advance.

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3 REPLIES 3

newapollo
Very Insightful Person
Very Insightful Person

on ‎12-04-2023 16:29

Hi @marky220 

It might be quicker switching to a manned installation.

You could try calling the pre-installs team on 0800 052 1734

They are open  8:00am to 9:00pm  Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday

 

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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marky220
Joining in
In response to newapollo

on ‎12-04-2023 16:31

Thank you. I'll give that a try.

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Kath_F
Forum Team
Forum Team
In response to marky220

on ‎14-04-2023 17:38

Hi marky220, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear that your installation delivery has been delayed. When this happens, it usually means there is already an active connection at the property and we would need to wait until that line has been disconnected before hand. 

We wouldn't be able to expedite this I'm afraid. 

Please let us know how your installation goes and if you have any further queries, you know where we are. 

Thanks,

Kath_F ✨
Forum Team

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