Menu
Reply
Highlighted
  • 4
  • 0
  • 0
Joining in
125 Views
Message 1 of 4
Flag for a moderator

Landline phone

I've never used my landline but just got a landline phone. I've plugged it into the wall unit and into the phone but I have no dial tone. I definitely have the landline as part of my package, its a brand new handset. What am I doing wrong? 

0 Kudos
Reply
Highlighted
  • 202
  • 37
  • 49
Forum Team
Forum Team
120 Views
Message 2 of 4
Flag for a moderator
Helpful Answer

Re: Landline phone

Hi,how long have you been a vm customer ? You might have voc phone,do you have a dongle plugged in to the back of your router at the top ?


Here to help! I'm a technician helping out whilst working from home. Find out more


0 Kudos
Reply
  • 71
  • 14
  • 9
Forum Team (Retired)
Forum Team (Retired)
117 Views
Message 3 of 4
Flag for a moderator

Re: Landline phone

Hi there

If this a new connection quick start kit then the phone plugs into the hub.

There should be adopted that came with the kit that plugs in to the hub.


Here to help! I'm a technician helping out whilst working from home. Find out more


0 Kudos
Reply
Highlighted
  • 4
  • 0
  • 0
Joining in
107 Views
Message 4 of 4
Flag for a moderator

Re: Landline phone

Hi, 

Been a customer about 14 years but haven't ever used the landline. Moved to my current home 6 years ago and had to have everything re installed. Being completely dim here I have two boxes on the wall one with the broadband connection and one has what I'd call the old style telephone wire connection. Is that where the phone is supposed to be connected to?

 

0 Kudos
Reply