Keep dropping connections (WiFi and Wired)

[darren-w-gray]

Evening Everyone,

So - I am trying to understand where I am dropping both Wired and WiFi connections. I was originally having problems with my Hub3 (on it's own running router mode) dropping connections on the WiFi. I presumed it was the age of my route and the fact I was using a Samsung Galaxy Note 10+ (so able to run on 802.11ax). 

Did my research, bought a TP-Link Archer AX50, thought it would solve things. It' only highlighted that I also have connection drops on my wired network as well. I have since tried every combination of

• Modem Mode for the Hub3,
• Router Mode with the AX50 in AP mode,
• WiFi only running of one or the other (and 2.4 on one 5 on the other) 
• I have checked the connections are tight

None of these seem to make a difference.

It happens probably once an hour to once every 2 hours when I am at home, any time of day or night (I work shifts, I can be waking up at 2am and it will do it) - I can be sure that i will be in the middle of a WiFi Calling call on my mobile and it will drop.

I wonder if anyone has any ideas?

Currently, using the Hub3 in Router Mode with WiFi off - AX50 in AP Mode with WiFi on; these are the 'runners and riders' based on what I think you like to see.

Thanks in advance for any insight.

BQM: 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/aead1fad04adbb4103f5298c9da39a7360...

[Matthew_ML]

Hey darren-w-gray, thank you getting back to me. I am sorry to see the issues is still there but I am also happy to hear its not as bad as it was.

Okay I am taken a look into the account and everything seems fine on our end. It could be you might need another pod or in your case the TP link.

I would be more than happy to do some digging into this for you, so I will send you a PM.

Please look out for the purple envelope. Thanks 

[darren-w-gray]

Hi Matt.

Thanks for getting back to me. I originally bought the TP Link router because I was having the same issue when it was purely the SH3 in router mode.

So I proffer doubt that it is that causing the issue.

I will persevere with it as it now is the best it has been in a few months.

[Natalie_L]

Hi darren-w-gray,

Thank you for getting back to us. 

We just wanted to get in touch and see how things have been since your last post? Are you still seeing improvements? 

Thanks,