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darren-w-gray
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Message 11 of 23
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Re: Keep dropping connections (WiFi and Wired)

So, having a technician take a look at things yesterday.

Nothing seems to have changed 



My Broadband Ping - VM Modem Mode

Switched to Modem Mode: 21 May
Current set-up: SH3 in Modem Mode - TP Link Archer AX50 in Router Mode - M200 Fibre / Maxit TV - Talk Weekends (Now via the SH3 -which is great in a power cut)
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Lee_R
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Message 12 of 23
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Re: Keep dropping connections (WiFi and Wired)

Hi darren-w-gray thanks for getting back to us.

Sorry to hear the technician visit has not resolved your intermittent connection issue.  I can see that you're still liaising with my colleague Carley regarding this issue, so I am going to leave you in her very capable hands.  Do please keep us updated though.

Regards


Lee_R

darren-w-gray
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Message 13 of 23
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Re: Keep dropping connections (WiFi and Wired)

Cheers Lee,

Appreciate the touching base. It reminded me to update my BQM after an area outage at the weekend - and gave me a chance to move over to Modem Mode (I only went back to Router mode for fault finding).

Will also post up to date tables shortly for Carley.


My Broadband Ping - VM Modem Mode

Switched to Modem Mode: 21 May
Current set-up: SH3 in Modem Mode - TP Link Archer AX50 in Router Mode - M200 Fibre / Maxit TV - Talk Weekends (Now via the SH3 -which is great in a power cut)
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darren-w-gray
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Message 14 of 23
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Re: Keep dropping connections (WiFi and Wired)

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1659000000738256 qam32
25070000004.436256 qam13
35150000004.536256 qam14
4523000000536256 qam15
5531000000537256 qam16
65390000005.437256 qam17
75470000005.337256 qam18
85550000005.437256 qam19
95630000005.537256 qam20
105710000005.337256 qam21
115790000005.837256 qam22
125870000005.137256 qam23
135950000005.537256 qam24
146030000005.637256 qam25
156110000005.537256 qam26
166190000005.837256 qam27
176270000005.837256 qam28
186350000005.637256 qam29
196430000006.437256 qam30
20651000000637256 qam31
216670000007.137256 qam33
226750000007.537256 qam34
236830000007.337256 qam35
246910000007.938256 qam36



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.67760
2Locked36.66590
3Locked36.66420
4Locked36.36662
5Locked37.35510
6Locked37.36720
7Locked37.37240
8Locked37.38480
9Locked37.36970
10Locked37.38020
11Locked37.67040
12Locked37.66790
13Locked37.373220
14Locked37.67730
15Locked37.66960
16Locked37.37850
17Locked37.38150
18Locked37.37740
19Locked37.68070
20Locked37.68600
21Locked37.66970
22Locked37.68790
23Locked37.67070
24Locked38.67250


My Broadband Ping - VM Modem Mode

Switched to Modem Mode: 21 May
Current set-up: SH3 in Modem Mode - TP Link Archer AX50 in Router Mode - M200 Fibre / Maxit TV - Talk Weekends (Now via the SH3 -which is great in a power cut)
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darren-w-gray
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Message 15 of 23
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Re: Keep dropping connections (WiFi and Wired)

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

15370000042.3512064 qam10
23940000040.8512064 qam12
34620000040.8512064 qam11
46030000042.3512064 qam9



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0010
2ATDMA0040
3ATDMA0000
4ATDMA0000


My Broadband Ping - VM Modem Mode

Switched to Modem Mode: 21 May
Current set-up: SH3 in Modem Mode - TP Link Archer AX50 in Router Mode - M200 Fibre / Maxit TV - Talk Weekends (Now via the SH3 -which is great in a power cut)
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darren-w-gray
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Message 16 of 23
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Re: Keep dropping connections (WiFi and Wired)

 

Network Log

Time Priority Description
22/05/2022 06:29:13criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/05/2022 06:29:13criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/05/2022 06:25:13criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/05/2022 06:25:13criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/05/2022 06:20:54criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/05/2022 06:20:54criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/05/2022 05:34:18criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/05/2022 05:34:18criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/05/2022 08:53:13criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/05/2022 08:53:12criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/05/2022 08:51:53criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/05/2022 08:51:53criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/05/2022 08:50:33criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/05/2022 08:50:33criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/05/2022 08:49:13criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/05/2022 08:49:13criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/05/2022 08:47:33criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/05/2022 08:47:33criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/05/2022 08:47:13criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/05/2022 08:47:13criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;


My Broadband Ping - VM Modem Mode

Switched to Modem Mode: 21 May
Current set-up: SH3 in Modem Mode - TP Link Archer AX50 in Router Mode - M200 Fibre / Maxit TV - Talk Weekends (Now via the SH3 -which is great in a power cut)
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Matthew_ML
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Message 17 of 23
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Re: Keep dropping connections (WiFi and Wired)

Hey darren-w-gray, thank you for reaching out and I'm sorry to see you are having some connection issues on a wire and WIFI connection.

How often has this been going on, and when do you find it most dropping on the WIFI or cable connection? 

I've also had a look at our end and everything is health wise with the levels and there is no outage / planned work.

How has it been since you've been in modem mode, have you seen any major differences? Thanks 

 

Matt - Forum Team


New around here?

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darren-w-gray
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Message 18 of 23
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Re: Keep dropping connections (WiFi and Wired)

Hi Matt,

Having left it a week or so, trying to hope it would settle, I am still seeing the dropouts across the connection.
It does not appear to be the router, I still have access within my network; but I have to turn off and on the wifi again on my phones to regain Wifi.


My Broadband Ping - VM Modem Mode

Switched to Modem Mode: 21 May
Current set-up: SH3 in Modem Mode - TP Link Archer AX50 in Router Mode - M200 Fibre / Maxit TV - Talk Weekends (Now via the SH3 -which is great in a power cut)
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Vikki_M
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Message 19 of 23
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Re: Keep dropping connections (WiFi and Wired)

Hi @darren-w-gray

 

Does this happen with any other devices or just your phone?

 

Does this happen in multiple locations in your home?

 

Please pop back to us when you can.

 


 

 


 

Vikki - Forum Team


New around here? To find out more about the Community check out our Getting Started guide


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darren-w-gray
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Message 20 of 23
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Re: Keep dropping connections (WiFi and Wired)

Hi Vikki,

It does not happen as often as it was before the tech come out, but still happens.

It can happen when I am within a few foot and direct line of sight, as much as on the other floor of the house.

It happens to some of the devices on WiFi, but also noticeable on wired devices as well. Theee is no discernable patten though as not all the devices are active at the same time.



My Broadband Ping - VM Modem Mode

Switched to Modem Mode: 21 May
Current set-up: SH3 in Modem Mode - TP Link Archer AX50 in Router Mode - M200 Fibre / Maxit TV - Talk Weekends (Now via the SH3 -which is great in a power cut)
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