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It’s been 5 months and VM still hasn’t installed my internet.

Joining in

I am calling and calling VM but nothing is happening. I am waiting for the garden works to be done and the installation date keeps on getting booked in. The engineer turns up and says he can’t install but the garden works aren’t done. I am going mad! I’m going around and around in circles. It’s currently with the ombudsman now as I raised a complaint over 4 weeks ago as VM haven’t dealt with it (no response). I need the garden works done. Anyone know who else I can escalate to?


Forum Team
Forum Team

Hey manhattan, thank you for reaching out and I am so sorry to hear your service haven't been installed yet.

I am going to send you a PM so we can look into all this for you.

Please look out for the purple envelope. Thanks 

Matt - Forum Team

New around here?