Hi , I just noticed that my isolator cable connecting the splitter to the hub is damaged and has the copper wire coming out also my speed has dropped to about a third. I can't seem to find a simple answer in how I can get a replacement sent out.
I did try phoning but I know what the issue is and have not been able to get into touch with anyone.
Ok someone came to my house and replaced the old hub3 with hub 4. This still hasn't resolved my problem as I am still having very big fluctuations in speeds. My speed was always stable before when I had an isolator cable connected via a splitter to the coaxial cable coming from outside. Ever since that cable snapped I have been having these problems. These technicians have now plugged the coaxial cable directly into the hub and I think this must be causing the issue. I have attached a broadband quality monitor link and can see something is not right. I am getting a lot of errors on the main hub page which doesn't seem right. The technician also I think has cancelled the appointment that was booked for Saturday. Could someone please help me get someone competent to hep sort this out as this is ridiculous. I would have been better of going into my garage and finding the spare isolator cable and fixing it myself instead of having to rely on some engineers who in my opinion don't even know what they are doing.
Thanks for responding. I am connecting my laptop through ethernet and phone through WIFI. Please find attached pictures as requested. I would greatly appreciate a response as soon as possible. As this back and forth with customer service over phone is driving me mad.