I have been having this for months. I’ve had various bits of cables added in, bits taken out. Lovely engineer here for ages today did lots, inside and out, including some ancient box thing taken off and replaced he said should have been done at installation and was pretty appalled wasn’t, and seemed thoroughly disgusted none of the multiple engineers I’ve had out since haven’t done it either. He seemed so certain it should have been fixed. Disgusted to find nothing really working 3 hours later and a download speed of 7mbps on a 200mpbs contract. And of course by the time I’d gone through all the rigmarole of checking all the connections, just in case he’d left something loose, restarting everything and doing the tests again on Virgin and finding I still had problems, plus getting through their security questions to be told I had an engineer coming by an automated message (err what?), hang up and do the whole thing again to try and speak to someone, they’ve shut. Remember when they used to be open really late? What happened to that? Do they not realise not everyone works a 9 to 5 but everyone needs WiFi?! I hate Virgin so much. And they expect me to stick with them when they want to increase my prices by more than 100% in a few months and my services literally haven’t worked properly since I got this contract? Unbelievable.