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Keeliemoon
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Installation

Hi I have referred my stepdad to virgins services and he is going with the basic package we received an initial installation date of 23rd September 2020 however on the day an engineer turned up and told him that he couldn't do the installation as another engineer was supposed to have done some work outside before he was sent. He made another appointment for this however I would like to know if both engineers will be turning up this time as otherwise my stepdad says he might cancel it all together.  

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Paul_DN
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Re: Installation

Hi Keeliemoon,

 

Thank you for reaching out to us in our community and a warm welcome to you, I am sorry to hear your step Dad had had his installation date changed due to work being needed.

 

You would be more than happy to look into this if required, as it has been a week since your last post how have things been has he had an install date or has he been installed now?

 

Regards

 

Paul.
 

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