Hi @daveedjackson
I am really sorry for the frustration your cancelled installation has caused, and for the mixed messages you received about having our services installed at your property.
I would like to raise a complaint for you regarding this, I shall send you a private message now to obtain the details required. Please look out for the purple envelope in the top right corner and get back to me when you can 🙂
I'm sorry to hear that you feel you may have dodged a bullet by not having our services, that is not the impression we want to give at all.
Kind regards,
Serena