@Zach_R it depends if they arrange it. I am not expecting them to sort this and remove the conduit and cabling. It is my intention to give them a date by which the conduit and cabling is to be removed from within my property boundary, which includes the road and pavement outside my property. They will then have until that date to reroute the cable and connection point for next door, which is entirely within my property boundary or contact me to disuss the matter.
If they have not removed it by the deadline I will remove it myself which will, unless it has been rerouted, disconnect next doors service.
Sufficient time will be given for VM to avoid this situation.
There is no one there in charge of customer services? Unless I'm blind, I see no chief of customer services. Perhaps this is why Virgin Media has been awarded as the worst company for complaints?
None of the Executives seem to have any title relating to customer services? There is literally no one there to make executive decisions on customer service, but there are two separate people to make executive decisions on "Information" and one for "Technology", separately. I mean two separate execs for information technology and i bet they still have a broken Printer in the IT dept. 😄
I mean they have separate chiefs of Information, and a separate Chief of Technology, (which I find funny). Why not just have a single Chief for Information Technology and then you can have a slot left over for a Chief of Customer Services?
I see a "Chief People Officer" on the list, but apparently that if for internal people as in employees, not customers. Perhaps someone needs to inform the Chief People Officer that his people are incompetent?
I sincerely hope VM enough organisational skills to at least get your property cleared up.
And I hope they offer you compensation for the months of headache they have given you over such a mundane task that even a chimp could do. But they don't have anyone in charge of customer services so I doubt you'll get any high-quality customer service gestures of that sort.