I informed my old internet providers, virgin media, in july that I was moving to my new flat and they gave me an install date of 14 August. The night before, they delayed it to 2 September, telling me that they need to contact the council to sort the cabling out.
Now it is 1 September and they have given me another delayed date of 30 September, telling me the exact same response and that they need to contact the council to sort the cabling out! It has been absolutely impossible to get someone here or in contact with customer service, and I don’t actually believe that they were in contact with the council to do any works (which hopefully someone in your team might be able to check).
I have been in contact with the previous tenants and they told me that as recently as June (when their lease ended) that virgin supplied their internet just fine at the time. So it’s unclear why works need to be done?
They give me the same cookie cutter response every single time and I will end up being out of internet for over two months with no guarantee that they will actually show up to attend the appointment in four weeks - it has already been cancelled twice before…
Really don't know what to do anymore. We haven't got any other providers to the property so am desperate for someone to answer.