cancel
Showing results for 
Search instead for 
Did you mean: 

Installation delays

claire-whit
Joining in

Can anyone help I’m having a really hard time trying to make any sense of this whole process and I’m not getting any help when I speak to people on the phone they just keep apologising and reading from a script about permissions and new appointments which keep being moved I’m going to be left without internet for two weeks now which will probably be more if they cancel again! I should have stayed with my previous company! Sorry for ranting I just don’t know where to go for help and I can’t get into the app 

1 ACCEPTED SOLUTION

Accepted Solutions

jpeg1
Alessandro Volta

If you can extend your existing service, do so until you have the Virgin connection in and working. Installing the new cable can take anything from several days to over a year!

See where this Helpful Answer was posted

2 REPLIES 2

jpeg1
Alessandro Volta

If you can extend your existing service, do so until you have the Virgin connection in and working. Installing the new cable can take anything from several days to over a year!

Matthew_ML
Forum Team
Forum Team

Hey clire-white, thank you for reaching out and I am sorry there is a delay on your install.

I would like to look into this, I will send you a PM now.

Please look out for the purple envelope. Thanks 

Matt - Forum Team


New around here?