Unfortunately not Tim. Still nowhere nearer.
hopefully you have better luck!
But you are, I trust, looking forward to receiving the OFCOM mandated compensation of £5.25 per day for each and every day past your first guaranteed installation date, aren't you?
You will probably not be surprised to hear that although this is all supposed to be clear and automatic, you will almost certainly be given the full range of BS excuses as to why they are not liable to pay, 'it was only a provisional date', 'waiting for local authority permission', 'designated workman lost his shovel', 'CEO's dog ate the work order', 'it's a two man job and we only sent one'.
No worries, when this does happen, you can post back on here for further advise - note that even if you have had enough and cancel, VM are still liable to pay this up until the day you cancel.