I had been told a number of lies from various people .
from the complaints department via what's app. First they me there was never a install booked for the 28/12/21.To which I provided the email screenshot the text message I had recived clearly showing the date for the 28th. On the text message stating the could do the install on the 28th but not the porting of the number. Then they denied ever saying that I had never said install booked and bit was just the engineer wasn't working that day. Was the reason for the install being delayed.
On here I was told there was further work needed carried out. This work was carried out on the 17th 5 days before the date was changed.
I spoke to the PIC team they said there was further works carried out. When u asked she said it could be anything like permission from the Council etc. When I asked what date the extra work was stated as being needed ibwas told on the 22nd. Then I asked when it was completed again told the 22nd. The same day as the install date changed. And again 5 days after the wires were installed.
I had also had a what's app prior to this request the date being changed back to the 28th which i was told had been done. Again yet another lie.
Finally I rang to cancel the install and contract on tue 28th and was asked to give them a chance to sort it out. They said someone would be back I touch within a few days. Which was the impression I got from her. I had stated if the install was not going to be done by the 8th which is the date my current contract ends with Sky. I would be staying with them not asking them to let me stay for a an extra week like I was advised from one of the advisors.
So as you can see why I am struggling even now to give VM another chance.
Depending on the outcome of today could decide who will be supplying my TV and broadband for the future.