Hi Riche234,
Thanks for coming back to me via private message. As we're not exchanging any account specific information now, we can do this via the Community instead of PM.
Before an installation date, there is a pre-install visit. If there are any issues, the engineers who attend will raise this on the day. It can take a few days to be updated on the account but once it is, if needed, the install is delayed to allow us to do any work that is required.
When an installation is delayed, we are not able to bring it forward until any further work is carried out. Once that's carried out, we then reschedule the installation for the next available date.
You've confirmed in your post that the cable was done so the installation has now been scheduled for the next available date. I can only apologise for the delays.
If you would prefer to cancel then you'll need to speak to the team on 0345 454 1111 so they can arrange this for you. I hope you do decide to give us another chance but understand you need to do what's right for you.
If you have any further issues, pop back here and let us know.
Thanks,