@Anonymous wrote:
Sorry to jump on this topic but I recently had VM installed (21 March 2022). I have found that the wifi signal is not very good. I was left with the hub on the floor behind a chair in the living room and would like to move it so that the signal is not pointing to the back of the chair nor is it stood on carpet (which I believe does not help), however the cable is only about 8 inches long and will not allow me to move the hub from behind the chair. I see the charge for a new longer cable is £25 but do I really need an engineer to come out and unplug the old cable and plug in the new cable. Can I not just buy a cable and plug it in myself?
VM say you cannot use your own cable - offshore disagree and have in the past told customers to go to their local Virgin bank branch where they will be given a cable - complete rubbish obviously but as i say above - if a self install is not as you want it a call out should be free - lets see what VM say to my comment above
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Tony