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Cristi1996
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Message 11 of 22
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Re: I need a VM wall socket

Hi. Yes. On tuesday 

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Paul_DN
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Message 12 of 22
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Re: I need a VM wall socket

Hi Cristi1996,

 

Thanks for coming back to us, has a technician been arranged to fit the sockets.

 

Regards

 

Paul.

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Tina01uk
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Message 13 of 22
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Re: I need a VM wall socket

Hi all,

I came back to leave a later update on the matter:

I had the engineer coming by today to solve the problem with my wall socket etc

Apparently, I did had a Virgin Media wall socket installed in my house (If you check my previous posts you can see in the picture)

The only issue was with the VM box outside my house - the cable was disconnected from there. The engineer plugged it back in, and now my hub is up and running.

And I must say that I really love the speed of the internet. 😉

Many thanks to the VM help support moderators who helped me book an engineer.

^Cristina

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CobraKaiTim1
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Message 14 of 22
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Re: I need a VM wall socket

Hi Cristina, I’m having the exact same issue. Our VM box has no circular cable input. 

I’ve tried to call for an engineer but no one answered after 55mins on hold. 

We desperately need to work remotely so please can someone help? 

thank you!

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Martin_N
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Message 15 of 22
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Re: I need a VM wall socket

Hi CobraKaiTim1,

 

Thank you for your post and welcome to the community. 

 

I'm very sorry to hear you've had issues speaking with the team. 

 

I will private message you so we can get this sorted for you. 

 

^Martin

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Anonymous
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Message 16 of 22
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Re: I need a VM wall socket


@CobraKaiTim1 wrote:

Hi Cristina, I’m having the exact same issue. Our VM box has no circular cable input. 

I’ve tried to call for an engineer but no one answered after 55mins on hold. 

We desperately need to work remotely so please can someone help? 

thank you!


You should create your own thread really.

Post images of what you have now.

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CobraKaiTim1
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Message 17 of 22
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Re: I need a VM wall socket

Already created my own post/thread. Thanks. 

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Martin_N
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Message 18 of 22
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Re: I need a VM wall socket

Hi carl_pearce,

 

Thank you for the helping the customer. 

 

We messaged this customer though to sort this out. 

 

^Martin

Martin_N
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Message 19 of 22
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Re: I need a VM wall socket

Hi CobraKaiTim1,

 

If you can respond to the Private message we can look to assist with this. 

 

^Martin

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CobraKaiTim1
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Message 20 of 22
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Re: I need a VM wall socket

Hi Martin, Have replied to the original DM from yourself. Awaiting further information.

thanks

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