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benwatkinson123
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I dont have a virgin media socket

Hi,

I have just moved house and I ordered the quick start kit as I thought the house had a virgin media socket. There is no socket that the hub can plug into. How do I book and engineer visit to get a socket fitted.

Thanks

Ben

 

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-tony-
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Alessandro Volta
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Re: I dont have a virgin media socket

not all installs have an internal box

start outside and look for the external wall box - 6" square ish usually on wall facing road or pavement - brown or grey usually - follow any cables that come from it and go inside - if there are non look inside opposite external box as they may just have drilled through wall - as said it may just be a cable rather than an internal wall box

if you find a cable you need one of these to attach the cable that came with the quick start kit

https://www.diy.com/departments/tristar-data-cable-coupler/571706_BQ.prd

____________________

Tony.
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