I have just moved house and I ordered the quick start kit as I thought the house had a virgin media socket. There is no socket that the hub can plug into. How do I book and engineer visit to get a socket fitted.
start outside and look for the external wall box - 6" square ish usually on wall facing road or pavement - brown or grey usually - follow any cables that come from it and go inside - if there are non look inside opposite external box as they may just have drilled through wall - as said it may just be a cable rather than an internal wall box
if you find a cable you need one of these to attach the cable that came with the quick start kit