Hub3 - solid yellow after setup

[JEE52]

Hi, new to this sort of thing.. and the virgin company!

I've set up onto broadband only, and have had WiFi for a few days. Although all I see is a solid yellow light. I've tried look on the app to turn a devices WiFi off and kept getting an error. Then I went to reset the hub and now I can't connect and it won't authenticate the connection?? Please help me ASAP!

Note: when I received my router, I called customer services as it didn't look new, it had marks all over it and grime on the back and the login card. After noting this with customer services I'm told that there is no stock for replacements and I'll be notified in (x) days? This isn't really a great start with a new company so far! 😞 

[JEE52]

Yea I see what you're saying. Maybe someone got lazy in the packing process and didn't wash their hands lol. That sounds horrible!

[Richw1982]

I don't think any company could afford to scrap used kit and only issue new.  There's also a silicone shortage worldwide atm which is having knock-on effects with all company's