Virgin Media Community

[Dazdc0145]

Hi

I received my hub 5 today and hooked it up I first got a solid white light then a flashing white light I now have a flashing slow blue light with no Internet. I have currently been waiting 20 mins with no change.. 

Any help on what could be happening would be great. 

Thanks darren

[Dazdc0145]

Just to add I put the hub 3 back in and worked problems

[jem101]

If the hub 3 still worked then it means that the 5 hasn’t been provisioned or activated on your account yet. Was there any instructions included with the 5 about calling a certain number?

[Dazdc0145]

In the booklet it says if after 30 mins call an 0800 number 

[DavidJWalker]

now all hub 5 actice when you replace it and make sure the connectioned it right there is 0800 953 9500 thats if pass 10 mins 

[Dazdc0145]

Thanks phoned the number and activated it 

[Emilczak]

I have the same problem, the lamp is blinking blue all the time and there is no internet. How did you handle it?

[kannanni]

Same thing here flashing blue light. Their system said it’s activated. Gave up and put my  hub 3 back, had to call them and activate my hub 3.

interested to see if anyone has any suggestions In how to activate the hub 5?

[Emilczak]

I called virgin media and on Monday May send a fitter to connect Hub5 to me, so I'm waiting for now

[Paulina_Z]

Hi @Emilczak,

Welcome to our Community Forums! Thank you for your first post, and I'm sorry to hear that you're experiencing the same issue as @Dazdc0145. I can see that you have contacted our team about this issue already and are waiting for a technician appointment.

Please keep us updated on how you get on and if you need any further support going forward. We'll be happy to help.

Thank you.