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Hub 5. No power supply

Qwrytrqweytr
Joining in

on ‎24-11-2022 16:50

Hi. I’ve received my Hub 5 but there is no power supply in the box (I have taken the entire box apart). 

Anyone else having this issue?

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2 REPLIES 2

Tudor
Very Insightful Person
Very Insightful Person

on ‎24-11-2022 19:55

Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
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Ilyas_Y
Forum Team
Forum Team

on ‎27-11-2022 13:29

Hi there @Qwrytrqweytr, thanks for reaching out to us and a warm welcome to the Virgin Media forums.

I'm sorry to hear that you have not received a power supply unit for your Hub 5 😞
May I ask if you've managed to speak with the faults team on 0345 454 1111 and they will be able to sort this out.
Alternatively you may wish to speak with our WhatsApp team on: +447305 327 112, drop them a message and they will be able to get this sent out.

Let us know how it goes with the team.

Kind regards,
Ilyas.

Ilyas_Y
Forum Team

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