Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.
Hi there @Qwrytrqweytr, thanks for reaching out to us and a warm welcome to the Virgin Media forums.
I'm sorry to hear that you have not received a power supply unit for your Hub 5 😞
May I ask if you've managed to speak with the faults team on 0345 454 1111 and they will be able to sort this out.
Alternatively you may wish to speak with our WhatsApp team on: +447305 327 112, drop them a message and they will be able to get this sent out.
Let us know how it goes with the team.
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