Virgin Media Community

[Luddite73]

Hi

I (like most of the UK) am having to work from Home today & I cannot gain remote access to my work server like I usually do.

The only recent change is my Hub 4 router.

I do not know what setting to change to allow my Dell SonicWall Net extender to run.

I have used a Hotspot from my phone to check if I can access the server that way & that works!

I have tried to call Virgin Media but the message states that the call centres are closed.

Any advice/help would be appreciated

Thanks

[Z92]

It might be that your IP address is blocked. 

If you are running the hub 4 in router mode, can you check again in modem mode? This will give you a new IP address. Make sure your PC has a good firewall first!