Virgin Media Community

[niyameow]

activated it using the text reply and confirmed its all activated and running. All im seeing its a solid green wifi light and a constant flashing base light. I have tried turning it off back on and waiting and nothing still flashing when trying to connect on iphone i will let me join it but just says no internet connection 

[jem101]

The flashing green base light is an indication that it can’t properly connect to the VM infrastructure. Two possibilities here, a) it hasn’t been activated against your account - but you say this has been addressed and b) there is a physical connection problem.

So is this a new setup or an upgrade from one hub to a ‘better’ one?

If the latter, then it is quite possible that the cable is not properly connected and you will need a ‘manned’ installation, ie an engineer visit, to sort this out.

[nodrogd · Accepted solution]

Constantly flashing base light denotes either no signal down the incoming cable, or insufficient signal for the hub to lock onto. You will need a manned install to troubleshoot the wiring & connections at the property.

[niyameow]

it a new one am a new customer its my first place and first time ever buying a broadband but the previous tenants only left a couple weeks ago

[Natalie_L]

Hi niyameow,

Welcome and thank you for posting to the Community.

I am very sorry to hear you are experiencing issues since setting up your new equipment, we appreciate this is not the ideal start to our relationship.

I have taken a look from our side and can see a visit has been arranged to repair this issue. 

Please do let us know how this goes and if you require any assistance moving forward. 

Take care,