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niyameow
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Hub 3 set up

activated it using the text reply and confirmed its all activated and running. All im seeing its a solid green wifi light and a constant flashing base light. I have tried turning it off back on and waiting and nothing still flashing when trying to connect on iphone i will let me join it but just says no internet connection 

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jem101
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Re: Hub 3 set up

The flashing green base light is an indication that it can’t properly connect to the VM infrastructure. Two possibilities here, a) it hasn’t been activated against your account - but you say this has been addressed and b) there is a physical connection problem.

So is this a new setup or an upgrade from one hub to a ‘better’ one?

If the latter, then it is quite possible that the cable is not properly connected and you will need a ‘manned’ installation, ie an engineer visit, to sort this out.

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nodrogd
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Re: Hub 3 set up

Constantly flashing base light denotes either no signal down the incoming cable, or insufficient signal for the hub to lock onto. You will need a manned install to troubleshoot the wiring & connections at the property.

VM BB TV Landline. Vonage 2nd line. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Customer since 1993

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niyameow
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Re: Hub 3 set up

it a new one am a new customer its my first place and first time ever buying a broadband but the previous tenants only left a couple weeks ago

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Natalie_L
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Re: Hub 3 set up

Hi niyameow,

 

Welcome and thank you for posting to the Community.

I am very sorry to hear you are experiencing issues since setting up your new equipment, we appreciate this is not the ideal start to our relationship.

I have taken a look from our side and can see a visit has been arranged to repair this issue. 

Please do let us know how this goes and if you require any assistance moving forward. 

Take care, 

 

Nat
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