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Nigel1971
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Hub 3 not resetting and getting hot

I’m trying to reconfigure my router settings, mainly the wireless as my speeds were only 50mb but ok via Ethernet. The connection isn’t the issue but while it was a bit flakey for the first few days it improved.

The issue is I can’t get the reset on the back of the hub 3 to work properly, probably because of it getting a bit warm. It has worked after about 6 attempts but this isn’t normal surely.

 

——————————————— My Broadband Ping - Virgin 500mb Home Connection
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Pars
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Re: Hub 3 not resetting and getting hot

Perhaps you weren't pressing the button for long enough?
M350 over FTTP
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Nigel1971
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Re: Hub 3 not resetting and getting hot

No, I was holding it for ages and nothing, got sent a new hub today and the only thing not working is the phone since changing it over.

——————————————— My Broadband Ping - Virgin 500mb Home Connection
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Megan_L
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Re: Hub 3 not resetting and getting hot

Hi Nigel1971,

Thanks for using the forums to get this issue with your HUB/Landline looked into, sometimes after a HUB change it can take sometime for them to connect up again, seen as it has been a few days since you last posted can I ask if this has now been resolved?

If not then please let me know and we can continue to to troubleshoot 🙂

Thanks,

Megan_L

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