What are the lights on the Hub showing/doing?
Did you have to do anything to get the Hub activated?
In any case, call the activation number and see if it has been - or get them to do it.
The equipment activation number is - 0800 953 9500 – you will need the serial number off the barcode sticker and also your account number, Call at 08.00 (Mon-Sat) or 09.00 (Sun) for the best chance of getting through quickly.
Or/and, text the same details to 07533 051809 - responses are slower though
--------------------
John
--------------------
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.