Can someone with the authority/permissions to direct message a Virgin employee please do so on my behalf?
I have apparently exceeded the limit on direct messages.
10 days later no one from Virgin has bothered replying to this.
Thanks for posting and welcome to the community. My apologies for the service issues and also the delayed reply.
I can see from checking the systems you do have an engineer visit booked in.
Please let me know how the visit goes and if you need further help.
Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"