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Kelley
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Hub 3 activation

on ‎18-11-2020 14:14

Received my hub 3 yesterday. Plugged in. Received text this morning to say virgin media activated. Green WiFi light is on and green flashing light. Checked all connections, rebooted etc but still internet access denied. Help!!

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jbrennand
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Re: Hub 3 activation

on ‎18-11-2020 14:25

Sounds like the activation hasn't happened.

Reboot the equipment and if it failed then you need to phone to get your box activated. 0800 953 9500.
You will need the box serial number, and your account and area number.

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Ntsv
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Re: Hub 3 activation

on ‎18-11-2020 14:25

Following.. i have the same problem. I called some telephone number to activate my broadband , the automated voice said its all done but still dont have internet

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Kelley
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Re: Hub 3 activation

on ‎18-11-2020 14:29

Thanks John! I’ll try your suggestions. 

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