My Hub 3 has a permanent red light on it. It says on the help screen that its overheating, but it's not hot and have tried turning off and resetting also. Still has a red light.
Any suggestions to fix this?
Welcome to the Community Forums, thank you for posting.
I'm sorry to hear you have a red light on your Hub 3. There are just some things we'd need to check before sending out an engineer to come and replace the Hub.
Can you please confirm that the Hub is upright, and also in a clear and open space, so it can ventilate?
Thank you 😊
Thank you for coming back to me via private message and confirming your details. I have now booked you a technician visit for your red light on Hub issue – you can check and amend the date and time of your appointment via your online account.
There will be no charge for this visit unless:
• The technician diagnoses the faults as not being caused by our network/equipment
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The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account.
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