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Hub 3.0 Access Denied

Hi there, I've had intermittent connection issues for about 2 days and now there is no access at all, showing access denied, even on a wired connection. All wifi signals are strong. I've tried the pinhole reset, and have spoken to customer services who have assigned an engineer to come out on Monday.

Ideally I would like to have access over the weekend due to work deadlines, and wondered if there is anything else I can check? Is there a way of checking if internet access is entering my home/hub?


Checked cables and attachments and sockets. 

Reset Router to factory status.

changed my ethernet cable just in case. 

Thank you so much for any help you can offer!

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Alessandro Volta
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Re: Hub 3.0 Access Denied

Not much - other than checking all your coax connections are in nice and "finger" tight at the Hub and wall box and at any splitters/attenuators/etc and that the internal wiring is ok with no kinking or chaffing (rabbit chews!). Also check that all looks good with the outside cabling and wall box. Then plugging into the Hub directly with the Hub in modem mode and the laptop/computer booted into safe + networking mode - thsts the best way to check connection and speeds.
Also, Set up a free BQM - to continually to monitor the state of your connection and any dropouts, 24/7 and it keeps a visual record of the disconnection data. Cant do much with the data though other than pinpoint an issue.

You could post up your Hub/network connection details and someone will check to see if there is a problem there. In your browser’s URL box type in (or - if in modem mode) and hit return. On the first page up [there should be no need to login if you have done so before] click on the “router status” icon at top right or the text at bottom middle - of first page up (depending on which hub you have) and then copy/paste 3 sets of data onto here - the downstream, upstream, & network logs. Don't worry too much about the formatting it can be easily read & don’t include personal data or MAC addresses - blank them out.
However if there is anything wrong it can usually only be fixed by a technician visit anyway.

Services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Re: Hub 3.0 Access Denied

Hi there.


Thanks for your post.

Thanks as well for jbrennand post


Sorry to hear about the intermittent issue of your broadband. this not the kind of experience we wanted you to have.

Have you tried checking if there is a fault in your area? You use this link just click here.


If this won't help, I would recommend to keep in touch with our team so we can check your box. We can do this via online chat.


Let us know how it goes.





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