Virgin Media Virgin Media Community

justforuk29 · ‎01-02-2023

I ordered self-instalatiom kit for internet last week, delivery was supposed to be yesterday (31/01/2023). Still no information or delivery status.Thy sent me only Order reference and any other info like track number etc. I can't track it even in Virgin app. because still have no acc. number.

Please can anybody give an advise how can I truck my parcel or check with virgin when it will arrive? Thank you

justforuk29 · ‎02-02-2023

Can anybody from Virgin team give feedback please?

jpeg1 · ‎02-02-2023

Virgin use Yodel to deliver the equipment. Once it has been despatched there seems to be no way of tracking the parcel.

- jpeg1
My name is NOT Alessandro. That's just a tag Virginmedia sticks on some contributors. Please ignore it.

newapollo · ‎02-02-2023

Hi @justforuk29

You could try calling the pre-installs team on 0800 052 1734

They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday

Dave

I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The do's and don'ts. Keep the community welcoming for all. Please read the FAQ's

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali

Chris_W1 · ‎05-02-2023

HI justforuk29, thanks for the message and welcome to the forums.

I am sorry to hear that there is a delay with the parcel and there has been a few delays with Yodel.

Has the parcel now arrived?

Chris.

Virgin Media Virgin Media Community

Virgin Media Virgin Media Community

How to get parcel status?