How to change password on new Virgin 5 hub.

[Stefano437]

Good evening all.

i received my new Virgin 5 hub today and set it up without difficulty.

It was advised that I change the password for it for security reasons but when I try to do this on line through Virgin, I get an error saying that the current password is not valid.

How can this be so, if I am using the new hub to access the internet?

Any advice please. I prefer not to phone because it can be a nightmare trying to get through.

[Tudor]

As has been pointed out the default password in printed on the Hub 5's base, as highlighted below:

This is NOT a picture of a Hub5’s label. VMDG505 is a Hub3 and a Hub5 is not manufactured by Arris. My Hub5’s bottom label only has the ‘Settings Password’ and no WiFi password. This is found on a small pull out plastic card on the top back of the hub. Unable to take a photo at the moment as the hub is under the floor!

[用心棒]

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@Tudor wrote:

As has been pointed out the default password in printed on the Hub 5's base, as highlighted below:

This is NOT a picture of a Hub5’s label. VMDG505 is a Hub3 and a Hub5 is not manufactured by Arris. My Hub5’s bottom label only has the ‘Settings Password’ and no WiFi password. This is found on a small pull out plastic card on the top back of the hub. Unable to take a photo at the moment as the hub is under the floor!

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I stand corrected, this is the label located on base of Hub 5 with password location highlighted:

[William-R]

Awesome, I had the same problem. Like an idiot I had missed the separate "Settings Password" on the top right. Thanks!

[Matthew_ML]

Hey William-R thank you for reaching out and I am really happy the advice you found was helpful.

Please do feel free to reach out if you ever need anything in the near future. Thanks