Menu
Reply
glovermatthew1
  • 2
  • 0
  • 0
Joining in
291 Views
Message 1 of 3
Flag for a moderator

House not serviceable, I can see it is already hooked up

I've moved into a  new student house, previous tenants used virgin media and I can see the brown box coming into the house and into the front room.

I've checked online and this address isn't listed when I try to sign up. I called up and the person said our house wasn't serviceable. The rest of the street including the neighbours on either side are avaliable.

Why would our house specifically not be avaliable? 

Tags (2)
0 Kudos
Reply
Christy_D
  • 1.94K
  • 259
  • 299
Forum Team (Retired)
Forum Team (Retired)
287 Views
Message 2 of 3
Flag for a moderator
Helpful Answer

Re: House not serviceable, I can see it is already hooked up

Hi there

Please let me take a look for you

I'll send over a private message so I can take a few details

Thanks

Christy


Here to help! I'm a technician helping out whilst working from home. Find out more


glovermatthew1
  • 2
  • 0
  • 0
Joining in
178 Views
Message 3 of 3
Flag for a moderator

Re: House not serviceable, I can see it is already hooked up

Thanks for the help. Problem solved.

For those who are interested, the house didn't appear on the list online becuase the agency gave us the wrong postcode for the address. 

The difficulties starting a contract were caused by the previous tenants contract still being active. This was solved by virgin media agents over the phone. 

 

0 Kudos
Reply