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House appears in system as two flats

singhs09
Joining in

on ‎02-08-2021 13:09

I am moving and would like to use Virgin broadband. The house I am moving to shows up in the system as two flats rather than the whole house. How do I get this fixed so I can proceed with signing up?

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4 REPLIES 4

VM-Jon
Forum Team
Forum Team

on ‎02-08-2021 13:10

Hi,

I can possibly help you with this, he should be a straightforward fix. Have you spoken to the house move team? Or is this a new account you’re looking to set up.

many thanks

Jon


Here to help! I'm an install manager helping out whilst working from home. Find out more


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singhs09
Joining in
In response to VM-Jon

on ‎02-08-2021 13:13

It will be a new account - I am currently with Sky.
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VM-Jon
Forum Team
Forum Team
In response to singhs09

on ‎02-08-2021 13:24

Thank you, I will send you a private message for some details and get this resolved for you

many thanks again

Jon


Here to help! I'm an install manager helping out whilst working from home. Find out more


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legacy1
Alessandro Volta

on ‎02-08-2021 18:44

@singhs09 wrote:

The house I am moving to shows up in the system as two flats rather than the whole house. 

Why is that a problem? if the house is no longer two flats no problem and if the house is still two flats still no problem.😋

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