Thanks - of course the issue here is about communication and accountability. If for any reason they have to cancel they should contact me and give me a reason why they have had to do so not just leave me waiting all day without knowing anything. We all understand that these are difficult times but that shouldn’t be used as an excuse.
Sky send you an email or text first thing in the morning with a link to enable you to track your engineers progress and provide you with the engineers name and telephone number so that you can contact him if he doesn’t show up.
Obviously Virgin don’t give you that information because the likelihood is that there are no engineers allocated to your job. I may be wrong but I feel that there was never any intention for anyone to show up on the 24 July or 6 August and that these dates were just given to stop me calling up and complaining.