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JoeR247
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Home installation kit No Wall box

Received my new hub 3.0 today but have no virgin wall box to connect. Please can someone get in touch to arrange an engineer to attend

andydavid
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Re: Home installation kit No Wall box

i'm glad someone else is having the same problem as me. I can't seem to get help anywhere! 

-tony-
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Re: Home installation kit No Wall box

not all installs have an internal box

start outside and look for the external wall box - 6" square ish usually on wall facing road or pavement - brown or grey usually - follow any cables that come from it and go inside - if there are non look inside opposite external box as they may just have drilled through wall - as said it may just be a cable rather than an internal wall box

if you find a cable you need one of these to attach the cable that came with the quick start kit

https://www.diy.com/departments/tristar-data-cable-coupler/571706_BQ.prd

____________________

Tony
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Molly_G
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Re: Home installation kit No Wall box

Good morning @JoeR247 and @andydavid,

 

Welcome to the forums and thanks for posting earlier in the week.

I'm very sorry to hear that you were both in the position of being unable to complete the self-installation of your new services.

I've been able to locate your accounts using the details you've registered to forums with and can see that you have been able to book engineers in for the issues via customer services, glad to see that.

 

Keep us posted and let us know if you require any future assistance, 

Molly_G
Forum Team



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JoeR247
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Re: Home installation kit No Wall box

Hi Molly

 

Yes an engineer has attended and all issues resolved.

 

Thanks!

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Robert_P
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Re: Home installation kit No Wall box

Excellent news JoeR247

 

Thanks for the update and happy to hear the visit resolved the issue.

 

If you need us again in the future please don't hesitate to get in touch. We have these tips available to help with broadband issues:

Thanks 

 

Rob

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