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HUB 5 Incoming telephone calls disconnecting

Tuning in

We have had a hub 5 installed yesterday.  The phone service is ok for outgoing calls but inbound calls when answered are dropped as soon as the phone is unanswered.  The caller sometimes gets the message. This number is currently unavailable please try later or send a text - actually to be more accurate they hear the message if the phone is answered quickly, if it has been ringing for 3 or more cycles the line just drops after being answered. 

outgoing fine, inbound doesn’t work

can someone help?



Have a look at

1.2Gb/100Mb in Oxford (area 31) using SH5

Forum Team
Forum Team

Hi M00nraker,

Thank you for reaching back out to us in our community, sorry to see you are facing issues with incoming calls dropping, we are aware of this and it is being investigated, apologies for any inconvenience caused, if you do need any further help in the meantime, do not hesitate to reach back out.



Hi Paul 

Problem seems widespread. Do you have an ETA on a resolution? Is it a high priority issue?

Hello yadesai


It is a known issue that the team are investigating, we don't have an estimated fix time at the moment but are working hard to get this resolved as quickly as possible.



Very Insightful Person
Very Insightful Person

Hi @yadesai 

There have been a couple of posts on the forum saying the issue has been fixed. You might need to reboot your hub first though.

I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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