I am aware that I am on VM200 , he says that should be a 200 Mbps Download / 21 Mbps Upload Speed.
He said its been acting up and i just want to check that everything is okay and make sure Im paying for a service that I am actually receiving into the home, Here are my HUB 3 Levels: (Could anyone outline any issues or faults that I need to contact VIRGIN MEDIA about ASAP)
You posted something very similar back in Feb '21. VM posted back on that topic but there was no conclusion to the last post. Did you establish the cause of the issue back then and what was the resolution? What issue is your son experiencing at the moment with the connection?
Gamers' complaints are often to do with latency on the connection and, on your previous topic, you set up a BQM graph to monitor the connection. That live monitoring graph is showing as empty at the moment. If your IP address has changed in the meantime, or you have deactivated the monitoring, that could be updated so you can start tracking the connection again to see if any high latency is present.
This 'Quick Start' forum might not get you the best help with this query. One of the forum VIPs or moderators might kindly move this topic over to either 'Networking and Wi-Fi' or 'Speed' where the resident tech experts should be able to give better advice than me. In the meantime, or until that happens, someone else may also chip in on here.
The resolution to that is that connection went back to normal and my son didn't tell me about any ongoing or recent issues. So I decided it must be fixed.
Now its happened again, i dont think hes bothered too much about Latency but he wants to make sure we are getting the full speed we are getting into the home and that he receives that as well , he dosent want me to pay for something that we don't get fully.
OK, well you know the means to do the BQM graph should that be required for recording latency results on the connection. As far as speed goes, I think I am right in saying that the only results VM accept for measuring purposes are from
If he thinks connection speed is not right, then he would need to start collecting some download/upload test results at different times of the day and different days of the week to see how they match your package speed. Your hub stat's in message #1 show you are provisioned correctly for at least 200 down and 20 up (can't see the advertised VM spec's as the VM website page for that info seems to be broken at the moment and is just showing an empty page!).