Hi can anyone please assist? So we wanted to move around our living room a little but the wire coming in from the virgin box on the wall inside going to the hdu-200 splitter is too short. Can anyone advise me what it is and what cable i would need to extend it? I have attached some pictures. Thank you!
It says selcon 3.9 on the silver bit of the cable I think..
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
As mentioned above, you would need to ensure the cable is provided by VM. We're not able to send longer cables directly but we can book an engineer visit for you for them to get things sorted. There is a £25 charge for this which would be applied to your next bill generated, after the visit takes place.
I just need to confirm the address to ensure we are booking the visit on the correct account. I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊
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