Hi again ScooterDude,
Think about how much you can afford before contacting VM again and then try the text messaging service. Just send a text with a description of regrade** to 07533 051809.
Your message will go into a queue and a representative will respond to you as soon as possible - it might take an hour or so, so best make a cuppa and grab some nibbles.
** You might get a better deal if you put the description as cancellation - That should put you through to Retentions (thinking of leaving us)
They are generally based in the UK, and have a greater degree of knowledge and flexibility, along with a larger range of discounts than the front line regrades agents. Hopefully you can negotiate a deal with them that's suitable to your pocket and needs in exchange for a new contract. You can ask for an upgrade to the hub 3 as part of your negotiation.
I don't know if you qualify for this, but it's worth a look https://www.virginmedia.com/help/essential-bb
Dave
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