ive recently been away and didnt keep up with the montly bills for my package, i returned a few days ago to clear the outstanding balance and have been told my restrictions that were put into place for the above reason have been removed and i should have my services back up and running. ive contacted VM multiple times over the day today to try and resolve this and spent the usual 20minutes on call to a CS to run through the mind numbing procedures which i had already taken upon myself to try anyway.
long story short, i have no broadband still, one flashing blue light on a super hub 5 and a long call history to the support number.
has anyone got any next steps i can take to try and get this back up and running asap without the tactic of trying to book a engineer conisering the issue is more likely to be digital/reinstating a connection rather then a hardware issue.
Thanks for posting on our community forum and sorry to hear about the issue with your broadband.
I am going to drop you a private message now to confirm some more details and investigate further, please keep an eye on your inbox.
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