Menu
Reply
_whusna
  • 1
  • 0
  • 0
Joining in
219 Views
Message 1 of 3
Flag for a moderator

Female coaxial on wifihub broken

My toddler accidently managed to break the famale connector where white coaxial cable goes into wifi hub.

I tired contacted someone from Virgin Media but got no help.

Just wondering how long it takes for the replacement hub to come through? 

Can you use spare VM hub in the mean time?

Thanks.

0 Kudos
Reply
Tudor
  • 12.02K
  • 925
  • 2.38K
Very Insightful Person
Very Insightful Person
207 Views
Message 2 of 3
Flag for a moderator

Re: Female coaxial on wifihub broken

Try contacting customer services again and no you cannot use another hub as only the current one is registered to your account. 


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
0 Kudos
Reply
Corey_C
  • 5.26K
  • 259
  • 450
Moderator
Moderator
134 Views
Message 3 of 3
Flag for a moderator

Re: Female coaxial on wifihub broken

Thanks for your post and for reaching out to the Community Forums, _whusna

 

Sorry to hear that your broadband cable was broken. Our records show that you have since been in touch with our phone care teams to have this sorted, but let us know if you need any further help.

 

Cheers,

Corey C

0 Kudos
Reply